AI receptionist and lead automation for car dealerships
Built for independent and family-owned dealerships in San Antonio.
Shoppers call about a vehicle at 8 PM, text on a Sunday, and fill out a form while your team is with another customer. SideKick AI answers those moments for your store, captures what each shopper wants, and puts the next step on your calendar, using rules your team approves.
Where dealership leads slip away
- After-hours calls about a vehicle someone saw online, with no one there to answer.
- Busy Saturdays, when every salesperson is with a customer and the phone keeps ringing.
- Internet leads that wait hours for a first reply while the shopper keeps browsing other lots.
- Service customers who can’t get through to book, so they call another shop.
- Old leads sitting in the CRM that no one has time to follow up with.
What SideKick sets up for your store
- 24/7 AI Receptionist: Answers every call with your approved information, asks what the caller is looking for, notes trade-in and financing interest, and books test drives or hands hot leads to the right person.
- Missed-Call Text-Back: If a call is missed, the shopper gets a text from your store right away, so the conversation keeps going instead of ending in voicemail.
- Lead Follow-Up: New internet and phone leads get timely follow-up by text, email and voice, and your team is alerted the moment someone is ready to come in.
- Appointment Booking: Test drives, appraisals and service visits go straight onto your calendar, with confirmations and reminders that help more people show up.
- Old-Lead Reactivation: Approved text campaigns reconnect with past shoppers in your CRM and route anyone who replies with interest to your sales team.
- Review Requests: After a delivery or service visit, customers get a simple request to leave a Google review, which helps your store show up when local buyers search.
How it works
- We map how calls and leads reach your store today, including after hours.
- You approve the greeting, the questions, and what the AI should never answer on its own.
- We connect your phone line, calendar and lead routing so handoffs reach the right person.
- We launch, review real conversations with you, and tune the flow as you go.
Your team stays in control
You decide what the receptionist can answer and when a person takes over. Pricing negotiations, credit and financing decisions stay with your staff. The AI collects the details and books the conversation, so your team starts every call informed.
Frequently asked questions
Will the AI quote prices or financing terms?
Only what you approve. Most dealerships have it collect the details and route pricing, credit and financing questions to a person, who gets a summary of the conversation and a booked time to follow up.
Can it answer questions about a specific vehicle?
Yes, from the information you provide and approve. When a shopper asks something it can’t confirm, it takes their details and gets them to a salesperson instead of guessing.
Does it work for the service department too?
Yes. It can book service appointments, answer the common service questions you approve, and route urgent issues according to your rules.
Do we have to change our phone number?
In most setups, no. Calls can be forwarded from the number your customers already use, and we work with your current phone provider wherever possible.
How long does setup take?
It depends on your phone setup and the tools we connect. After a short call to map your process, we’ll give you a clear launch plan and timeline.
Based in San Antonio and working with dealerships in New Braunfels, Boerne, Seguin, San Marcos, Austin and across Texas.